Products
CAN I MIX BOBA PEARLS WITH MY OTHER MOISTURIZERS OR SERUMS?
Boba Pearls are designed to blend best with the Pop Base Gel Cream.
Our Base was specifically formulated to break down the Boba capsule smoothly, distribute the actives evenly, and stay stable on your skin.
You can try pairing Boba Pearls with another moisturizer, but we don’t recommend mixing them directly into outside products.
Many creams and serums include oils, silicones, or thick emulsifiers that can:
• prevent the capsule from dissolving properly
• cause pilling
• reduce absorption of the active ingredients
• increase the chance of irritation for sensitive skin
For the best results, mix your Boba Pearls only with the Pop Base Gel Cream in your hand, then apply.
If you prefer to use another moisturizer, layer it on top after your Popkle routine instead of mixing them together.
DO I NEED ANY OTHER SKINCARE STEPS WITH POPKLE?
You don’t need extra skincare steps for Popkle to work.
Popkle was created to simplify your routine by giving your skin everything it needs in one customizable system:
• hydration
• barrier care
• targeted actives
• daily flexibility
The Pop Base Gel Cream provides lightweight, everyday moisture, while Boba Pearls deliver concentrated functional benefits like glow, lift, clarity, or calming depending on your skin that day.
Popkle replaces the complicated routine, not adds to it.
ARE POPKLE PRODUCTS CLEAN?
Popkle formulas are created with high global safety standards.
Although we are a direct-to-consumer brand, our ingredient choices follow the clean guidelines used by major beauty retailers such as Sephora and ULTA.
Our products are formulated without parabens, sulfates, silicones, PEGs, phthalates, artificial colors, and harsh UV filters.
We focus on gentle, effective ingredients supported by proven research and modern K-beauty innovation.
Popkle is clean by design, not by marketing.
WHAT IF A POPKLE PRODUCT DOESN'T WORK FOR ME?
If something doesn’t feel right for your skin, we’re here to help.
Contact us (please include your order number) within 30 days of receiving your order, and our team will assist you with returns, exchanges for store credit, or any product questions.
Please note that while lightly used items are eligible for return, products that are heavily used may not qualify.
We also reserve the right to limit returns if we detect misuse of our policy.
Your skin changes, and we get that. Our goal is to make Popkle work for you.
ARE POPKLE PRODUCTS PREGNANCY SAFE?
While none of our ingredients are known to be unsafe for pregnant or breastfeeding individuals, everyone’s health needs are different.
We recommend reviewing our full ingredient list with your healthcare provider before using Popkle products to ensure they fit your personal medical guidance.
ORDERS AND PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards, PayPal, Apple Pay, and Shop Pay. Additional payment options may appear at checkout depending on your device.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged as soon as your order is processed.
WHY WAS MY PAYMENT DECLINED?
This can happen due to billing address mismatches, insufficient funds, or fraud protection by your bank. Try another payment method or contact your bank for additional support.
WHY WAS MY ORDER CANCELLED?
As a growing brand, we keep a limited amount of inventory to make sure everyone has a fair chance to purchase our products.
To protect customers and prevent fraudulent activity, our system may automatically cancel orders that appear suspicious, such as multiple rapid purchases or repeated attempts made through several accounts.
We take customer safety and brand integrity seriously. If your order was canceled and you believe this was done in error, please reach out to our support team with your order number, and we will be happy to review it.
I CAN'T LOG IN OR FORGOT MY PASSWORD!
No worries. Just click “Forgot password?” on the login page and follow the reset link sent to your email.
If you still have trouble accessing your account, contact our support team and we’ll help you get back in.
CONTACT US
HOW CAN I CONTACT THE POPKLE TEAM?
We’re always here to help — whether you have questions about your routine, need product recommendations, or just want guidance on choosing the right Boba Pearls.
Reach out through our Contact Us form, and we’ll take it from there.
Our customer support team is available Monday–Friday, 9am–5pm CST (excluding holidays).
You’ll receive a response within 1–2 business days.
To ensure your message stays in the right place in our queue, please avoid submitting multiple requests for the same issue — duplicate messages may delay our ability to reply.
CAN I CONTACT YOU ABOUT COLLABS OR PRESS?
Absolutely. We love connecting with creators, partners, and press.
Share your details through our Contact Us form, and our team will review your message and get back to you.