Refund policy

Returns

We have a 30-day return policy, which means you can request a return within 30 days of receiving your order.
To start a return, please email us at hello@popkle.com with your order number.
Our team will guide you through the return process.

To be eligible for a return:
  - Returns are currently accepted for U.S. orders only.
  - Original shipping fees are non-refundable.

If your return is accepted, we’ll send you a prepaid return shipping label and instructions on how to send your item back.
Items sent without prior return approval will not be accepted.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please email us immediately at hello@popkle.com with photos of the issue.
We’ll take care of it as quickly as possible.

Exceptions / Non-returnable Items

We do not accept returns for:
  - Sale items
  - Gift cards
  - Personal care items that are heavily used or opened beyond testing

If you're unsure whether your item qualifies for a return, just reach out — we’re here to help.

Exchanges

We do not offer direct exchanges at this time.
If you'd like a different product, please return your original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.
  - If approved, your refund will be issued to your original payment method or as store credit, based on your preference.
  - Please allow up to 10 business days for the refund to appear on your account.
  - If you haven’t received your refund within 15 business days after confirmation, contact us at hello@popkle.com.